She disputes any "damage" has been done, instead calling the work remnants just part of the installation. Sobani was unable to speak to specific cases but insisted multiple times in an interview that her company had taken the correct steps in helping residents who needed repair work. So you can see the separation of my frame and the paint on my concrete."
"My argument with that is that I just painted that wood frame and I accidentally put some of the paint on the concrete. "And they said they had aerial footage to say (the sunken driveway) was a pre-existing condition," she said. Schell says she complained to the company shortly after it did its installation in 2020. "We didn't have that problem prior to the work Telus did for us." "Our driveway had sunk away from the forms of our garage door," she said. Schell tells CTV News the Telus work caused a sink in her driveway concrete. That's a claim Cranston resident Bev Schell laughs at. "We assess each case with a lot of attention and a lot of care and we always work with residents to find a solution that works on both sides." "We have done hundreds of thousands of homes and remediated them fully to the satisfaction of all the residents," VP of Customer Network Planning Shazia Sobani said. In 2023, Rainey says she still hasn't been compensated or received solid answers from Telus.Ī representative in the telecom giant's customer network planning division finds that hard to believe. Rainey claims an arborist she hired pointed to the fibre optic work as being responsible for the dying tree.īut she says ongoing communication with Telus eventually subsided, and the mother was left with a hefty bill to remove the tree. "Two years (later), it was very dull and lifeless." "All the roots around that huge hole were frayed, damaged and some were severed," Rainey said. She says the workers got within a foot of the tree and hit roots. So it was marked off for a few days, and then the (fibre digging) day comes and I notice someone under the tree and it looked like the flags had been moved." "When they dug," she said, "I made sure (my tree) was flagged. Workers in McKenzie Lake were putting in lines under her lawn, thanks to municipal right-of-way utility policies.
Some point to cracked driveways and unstable concrete foundations, others to hundreds of dirt-filled squares on private lawns in the city.Įrin Rainey says Telus is even responsible for the death of her 25-year-old weeping birch tree.
A Telus representative says the company's fibre optic internet installation is going according to plan, despite dozens of complaints from Calgarians.Ĭoncerned residents in every corner of the city tell CTV News the company's line digging damaged their property.
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